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Reviews for Ansley at Roberts Lake

Posted On: 1/15/2018

Well this whole parking thing is rediculous!

Well this whole parking thing is rediculous! When I visit I always park away from the buildings because residents need to have a place to park. They definitely pay for it!! I just heard of someone s car with carseat & other baby needs inside being towed to West Asheville!! This car was parked at the dog park. The person was house sitting for a resident. No visitor parking was available at the time she parked her car. Now this person is strapped with a rediculous amount of a bill before she can get her car!!! Ansley should step up & do the right thing & get this car back to to the owner!!!
By: Marlette Wilson     Verified Resident
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Posted On: 7/30/2016

Well maintained, excellent staff, spacious apts

The complex is very well maintained the entire staff is always very helpful. Apartments are very spacious have great insulation.
By: Pablo Suarez     Verified Resident
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Posted On: 7/19/2017

We moved here in June

We moved here in June. Did not want to live in an apartment complex, but Asheville is very hard to find a house! We looked at several complexes and like Ansley so much more than anywhere else we looked! We have been very happy with everything here. We like the neighbors that we have met and the office staff is really really nice!! There are times we hear our upstairs neighbors but it s not bad, I am sure the people below us think the same! ? Overall, I would recommend Ansley to anyone!
By: Jen Crowley     Verified Resident
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Posted On: 4/28/2017

Very quiet and friendly staffs

Very quiet and friendly staffs
By: martins Jordan     Verified Resident
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Posted On: 8/2/2016

Upscale Property for Discerning Tastes

Ansley at Roberts Lake has been a very pleasant residential experience. Attention to detail in terms of amenities and services is excellent. This community simply fits my lifestyle.
By: Melissa Mathews     Verified Resident
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Posted On: 6/21/2016

This is literally the nicest apartment complex ever!

This is literally the nicest apartment complex ever! I have been living here since March 2016. The staff is so friendly! The amenities are amazing. Pool, cabana, grills, club house, gym, laundry facilities, and car wash... and there s still more! All of the residents are also so friendly and I truly feel safe. Moving to Asheville was stressful because there are so many apartment complexes to choose from. Ansley made it an easy choice!
By: Hannah C.     Verified Resident
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Posted On: 4/4/2018

This is a wonderful place to live

The property is beautifully maintained and the Maintenance team is at your door right away if you need something fixed. Hannah and Persis are wonderful and the people who live here are really nice I'm really glad I chose to live here , it was a smart move.
By: Lisa Gold     Verified Resident
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Posted On: 5/28/2017

Staff are nice and responsive

Staff are nice and responsive and they seem to really care about your experience living here. Apartments are nicely equipped and quiet. You might not always find a parking spot right in front of your building but there are spaces available that aren t too far away. I ve only had 1 maintenance request so far and it was handled promptly in less than 24 hours. So far I m really happy living here.
By: Karla Hart     Verified Resident
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Posted On: 7/27/2016

Safe and beautiful place to live

It is a safe and well -maintained area that offers many amenities. We love the gym, the pool, and the dog park. We also love that there are many grassy areas to take our dog and that we are not an apartment complex surrounded by concrete. It's quiet and all the staff are helpful and nice
By: Julianne Vitarelli     Verified Resident
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Posted On: 11/4/2016

quuite , very friendly staff , nice community

very nice and quite pet friendly
By: Jeremy Radford     Verified Resident
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Posted On: 8/23/2017

Peaceful Transition from Private Home to Apartment Living

I recently moved from a private home rental to Ansley at Roberts Lake in Arden, NC. I was concerned about not having privacy, noise pollution, maintenance, etc., but have been delightfully surprised that I have not experienced any issues with the transition. It is beautiful here It is well maintained and the other Residents are respectful of others so it is quiet and friendly. If you have to pay rent, why not get the best for the price
By: Anita Ledford     Verified Resident
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Posted On: 6/28/2017

Overall excellent experience living here

Overall excellent experience living here for the past couple months. Major props to the maintenance crew who respond quickly and always get the job done. We had an issue with our AC today and they came within twenty minutes and spent almost 3 hours, well past their dinnertime to ensure our and our pets comfort. The reception/leasing office is always super helpful and willing to listen and try to solve any issues we have. Parking can be iffy and some people don t clean up after their dogs very well but it s clean, quiet, and the staff is superb. Thanks maintenance crew for a job well done!!!
By: John Doe     Verified Resident
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Posted On: 4/4/2017

Nothing but positive things to say about Ansley

Nothing but positive things to say about Ansley @ Roberts Lake. The staff is awesome and really go out of their way to help in any situation that arises.
By: Susan Stader     Verified Resident
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Posted On: 1/30/2018

My wife and I love living here!

My wife and I love living here! We have both lived in other apartments here in Asheville and this has been hands down our favorite home. The staff is excellent and is always willing to help and answer questions and the maintenance team is very professional and responds to maintenance requests quickly. All of the facilities here are very nice and kept extremely clean. It s a proud place to call home!
By: Anonymous     Verified Resident
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Posted On: 8/28/2017

My friend lives in the apartments and loves it

My friend lives in the apartments and loves it. We get to go and visit and play at the lovely salt water pool. Very nice.
By: Jenny Iaquinto     Verified Resident
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Posted On: 10/1/2017

Love, Love, Love

I have had a wonderful experience living at Ansley at Roberts Lake. I love the location close to South Asheville activities but quietly tucked away from the chaos. I love the staff from meeting Hannah while signing my lease, to being cheerfully greeted by the maintenance staff daily. I love the community a mix of young professionals to older retirees, many with pets. I love the amenities and the space modern yet comfortable. And the price is comparable to other new apartment complexes around Asheville. There is really nothing I would change about my home I have and will continue to recommend Ansley to my friends and co-workers
By: Ashley Runnion     Verified Resident
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Posted On: 9/3/2016

Love living here

We absolutely love our apartment. The style and fixtures are all so beautiful and most neighbors seem extremely friendly. The pool and the gym is some of our favorite places to be. The only downfall is parking. It is beyond difficult for me to park next to the pool almost every night and walk with my baby in one arm and huge baby bag and sometimes groceries in the other. I hope the parking situation gets fixed because it is extremely furastrating to see cars without parking stickers parked near my building.
By: Inna Wolfe     Verified Resident
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Posted On: 6/6/2017

It is a very nice place to be the Staff is great

It is a new place great amenities I have a great view from my deck. Spacious
By: Keith Burnette     Verified Resident
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Posted On: 11/28/2017

I m not sure where some of the reviewers are talking

I m not sure where some of the reviewers are talking about with the negative comments but surely it s not Ansley! I have been renting a nice 2 bedroom apartment for 4 months now and have nothing but praise to share. Management responds quickly and professionally to any concerns I have. I feel safe here. So much so that I accidentally left my car windows down one night only to find it safe and sound the next morning. The property is always well groomed and the peacefulness I experience here was unexpected but a very nice surprise! Ansley is a great place to rent in Asheville. If you have a problem living here I would say you should rent or buy a private home cause this place is the next best option!
By: Anita Ledford     Verified Resident
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Posted On: 7/28/2017

I love all the amenities that this complex offers

I love all the amenities that this complex offers. The staff is always super friendly and accommodating. It s a very pet friendly complex and my corgi loves the agility course at the onsite dog park! Highly recommend checking this place out!
By: Samantha Hunt     Verified Resident
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Posted On: 11/28/2017

I have really enjoyed my time here at Ansley at Roberts Lake

I have really enjoyed my time here at Ansley at Roberts Lake. I ve only spoken to Hannah and Persis in the main office and have had a great experience every single time. They both are very knowledgeable and friendly and respond to all of my emails promptly. The maintenance team is FANTASTIC - I put in a work order online a few weeks ago and greeted them at my door 10 minutes after submitting the order. I haven t had any issues and am very sad to be leaving. Thanks, everyone at Ansley! :)
By: Mary Catherine Riley     Verified Resident
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Posted On: 2/15/2018

I have been renting at Ansley for about a month and a half

I have been renting at Ansley for about a month and a half. I have found the staff to be extremely polite and helpful. The amenities are sufficient for my needs, and the periodic social events and outreach are a nice and appreciated touch. Thank you, Ansley management team! You rock!
By: Clifford Heath     Verified Resident
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Posted On: 4/28/2017

I had a nice experience living here

I had a nice experience living here. The staff was friendly from the time I moved in until I moved out. The grounds crew where always curtious and friendly. The aminuties where nice and I had no surprises. I would highly recommend Ansley at Roberts Lake apartments.
By: Roger Payne     Verified Resident
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Posted On: 2/18/2017

Great, quiet grounds, Helpful staff, shopping Rt.26 close

"It is a the best choice from the 7 other apartments we looked at. Only 3 miles to the airport, Arboretum, entrance to the Blue Ridge Parkway. Near the highway, but far enough not to hear traffic. There were some problems with the grounds, and parking, but they worked on that to improve both. We are planning on staying here as long as we can. Lots of extras for active people like free use of mountain bikes, camping equipment, kayaks. The fitness room and pool, extra TVs and computers are available along with a nice room to reserve for special event you may have."
By: Judy Roloff     Verified Resident
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Posted On: 7/26/2016

Great Space and Best Service

The apartments are very open and roomy. The kitchen space is large for an apartment and has lots of counters and storage, a very efficient use of space. The fans in each room keep our ground floor unit cool with very little use of AC. The workout facility is never crowded and has great equipment. All the staff in the office and the maintenance crew are efficient and genuinely friendly. They make you feel that they care and that you are part of a family. Yes, the parking is sometimes a struggle but they are doing their best to resolve this issue.
By: Kathy Jones     Verified Resident
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Posted On: 2/3/2017

Great property, excellent staff, and beautiful apartment

Excellent choice in a place to live Great amenities and excellent staff. Grounds are well-kept and maintenance is very responsive to any request. Location could not be better - quiet area but still close to the interstate and Biltmore Park. Apartments are well-kept with great floor plans and modern conveniences. I would love to give a rating of all 5s but as others have noted, the parking is an issue. I am only there on weekends but if I don't arrive before 5 00 p.m. on Friday, I never get a parking place in front of my building. I know this is being addressed so hopefully it will improve. It would be great if at least one parking place could be assigned to each apartment to ensure a space was available. Other than the parking issue, could not find a better place
By: Glenda Christian     Verified Resident
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Posted On: 3/4/2017

Great property, beautiful apartment and excellent staff

It is a exellent place to live comfortable, clean and accesible. The Staff does an exellent job.
By: Keila I. Cotto     Verified Resident
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Posted On: 12/25/2017

Great place to live, been here since 2015

Great place to live, been here since 2015 & glad we chose this complex. Their maintenance team is awesome, we had an issue on Christmas Day 2017 & Fredi who is the leader of the maintenance team showed up quickly & took care the issue for us. Cheers to the team!!
By: Pablo S.     Verified Resident
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Posted On: 10/28/2017

Front staff was very informative and polite

Front staff was very informative and polite.
By: WNC Pressure Washing and Roof Cleaning     Verified Resident
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Posted On: 7/2/2017

Excellent apartments that are very well managed

We enjoy living at Ansley
By: Edward Chellis     Verified Resident
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Posted On: 3/1/2017

Enjoy living here

I have enjoyed living here the past couple months, I only hear my neighbors above me occasionally and maintenance is fast to help with our needs. With visitor parking I can park right in front of my building most of the time.
By: Kelsey Sessoms     Verified Resident
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Posted On: 3/3/2017

Courtesy of Apartment Management & Maintenance Support Group

Courtesy of Apartment Management & Maintenance Support Group)
By: Audrey Jones     Verified Resident
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Posted On: 8/2/2016

comfortable, well cared for, quiet

convenient to many amenities and I26, easy ingress and egress, well insulated and comfortable
By: Will White IV     Verified Resident
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Posted On: 5/28/2017

Beautiful

Beautiful
By: Tim Miller     Verified Resident
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Posted On: 8/3/2017

Ans

I love my one bedroom apartment The layout is perfect and the appliances are great I LOVE how big the porches are. you can really make them your own, although they were sloppily put in. There are nails in the cracks, that could fall on you neighbor below you, and the wood doesn't seem to be stained. I feel like you could very easily get a splinter, same way with the breeze ways. The parking is also terrible if you live in one of the apartment buildings towards the front, I knew this though when I moved in from reviews on google that parking may be a pain but I don't mind a walk... unless I have a million groceries. Overall these apartments are in a great location and really well designed and kept.
By: Skyler Wagner     Verified Resident
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Posted On: 2/28/2017

Amazing staff!! Very clean and safe!!

Amazing staff!! Very clean and safe!!
By: Jaclyn Rorick     Verified Resident
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Posted On: 1/3/2018

A great community for all walks of people

Its very quite and close to most shopping needs. Not a lot of outside traffic. Friendly staff and residents. Only issue is parking which is known problem and has been improved but still not idle but not a deal breaker.
By: Emily Dreibelbis     Verified Resident
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Posted On: 3/28/2017

We ve lived here since September

We ve lived here since September and to be totally honest it s been a good overall experience. We move a lot for work and it s no better or worse than anywhere we ve been. We wish everyone would follow all of the rules pertaining to dogs and their leashes, but if that s the biggest problem I have, I ll take it.
By: Devon Wallace     Verified Resident
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Posted On: 7/30/2016

Very Peaceful

It is a very calm and peaceful place. An enjoyment to live here.
By: Chad Prevatte     Verified Resident
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Posted On: 10/16/2017

Una estancia muy placentera, el complejo esta muy bien, tien

Una estancia muy placentera, el complejo esta muy bien, tiene alberca, parrilla, asador para convivir con los amigos o simplemente en familia
By: Lazaro Cardenas     Verified Resident
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Posted On: 2/28/2017

There is a bit of a parking problem

There is a bit of a parking problem, but as far as the apartment and the grounds there isnt much to complain about. We pay extra for our apartment to be above a garage and basically standalone and it gives us the privacy we need. It s also nice that they allow bigger dogs.
By: Cory Wallace     Verified Resident
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Posted On: 6/1/2017

The BEST maintenance staff ever

Freddie and his staff go over and above to fulfill our needs. After being here almost 2 years, due to ware and tare, they recently replaced caulking around windows and painted window sills. They are always great with our dogs and ask if there is anything else they can help with. Always wave and smile when you see them on the property. They are one of the big reasons we are one of the longest existing tenants here.
By: Kathy Jones     Verified Resident
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Posted On: 3/28/2017

Staff are always available to assist

Staff are always available to assist with any problem that arises and are prompt and professional. Parking is a challenge at times but not over the top. There is overflow parking next to the car wash & laundry facility. Maintenance is on top of all reports and are also prompt to respond. The paint on the walls could be upgraded to a type that can be cleaned easily. The flat paint does make it challenging to keep clean particularly in the kitchen area. Overall, it has been a wonderful experience!
By: Susan Stader     Verified Resident
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Posted On: 7/28/2017

Pros: The location here cannot be beaten

Pros: The location here cannot be beaten, and the complex is neat and well cared for. Maintenance requests are generally taken care of within a day, and the maintenance staff is friendly. The neighbors are also friendly. The amenities, like the pool and clubhouse, free printing, etc. are really nice. The complex is quiet and safe. Challenges: The thin/cheap paint it alarmingly hard to clean or live with, especially considering the prime price we are paying for a luxury apartment. The 60-day notice required for ending or renewing a lease can leave you a bit trapped if you don t have a plan way in advance. Given the crazy rental prices in all of AVL, we are happy enough here and just renewed our lease.
By: Amy B     Verified Resident
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Posted On: 12/7/2016

Pretty Decent, minus the parking

"Overall I enjoy living here. Much quieter than other apartment complexes around, staff is very professional and courteous. Maintenance is top notch and always respond quickly. The only downside is the amount of parking. Simply put, we need to build more parking spaces or assign parking spots."
By: Tate Dahlsten     Verified Resident
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Posted On: 12/20/2016

Overall great

While during peak hours parking can be a hassle but the actual apartments are great. The layouts are good and the balconies are nice and spacious I love living here so far. Only downside to the actual living space is the walls are a little thin and you can hear your neighbors talking in certain rooms like the bedroom.
By: Aaron Shults     Verified Resident
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Posted On: 9/6/2016

Nice place to call home

The on-site staff Simon, Persis, Hannah, Freddie Neftali are excellent. They are great neighbors and so very helpful The place is maintained extremely well. Only complaints are barking dogs at times , screaming children at times , and certain neighbors putting trash outside their door during unscheduled times and sometimes for days.
By: Nikki Popa     Verified Resident
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Posted On: 8/1/2016

New community, conveniant location

This is an excellent place to live. The complex is very new with many of the amenities that are desired in an apartment complex.
By: Bradley Johnson     Verified Resident
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Posted On: 8/1/2016

Living at ARL

The grounds are well kept and maintenance requests are handled in a prompt and timely manner. The common area and clubhouse are a nice place to relax and mingle. I would recommend the main clubhouse area be available for residence after the business center has closed.
By: Anthony Rickman     Verified Resident
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Posted On: 1/2/2018

It looks very nice and well kept

It is nice. very quiet for the most part. Sometimes we hear our neighbors on the side or below but that comes with having a apartment. The staff is very helpful and friendly, also it is a very convenient location. And it feels very safe.
By: Bogdan Lazarchuk     Verified Resident
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Posted On: 7/27/2016

I feel proud when people ask where I live

I feel safe and comfortable. People around are very nice and speak smile when you acknowledge them. I live on the back side, so I feel like I may not see some of the busier sections of the apartments.
By: Leslie Hawes     Verified Resident
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Posted On: 10/18/2017

Great, clean and love living here

I would tell them that I like the apartment, like my neighbors and love that the complex is always clean but the parking situation is unacceptable There is never enough parking near my apartment.
By: Bernadette Townsend     Verified Resident
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Posted On: 11/8/2017

Great Team

"I want to thank the Ansley team for fixing my garbage door so quickly. They responded within minutes of my call and did an amazing job with the repair. Thank you so much"
By: James Gibson Jr.     Verified Resident
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Posted On: 7/26/2016

Great Property, but parking is tough

Ansley at Roberts Lake has an amazingly kind staff and beautiful grounds. What I love most about living here is the unique style of my apartment. It feels very roomy and updated and I am loving my wood floors The unit is quiet and spacious and its not expensive at all on the electric bill to keep it cool or warm The parking situation is tough, but they have stepped up to the plate and made some really great changes for the community to help out
By: Cody Proctor     Verified Resident
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Posted On: 11/10/2016

Great affordable location

Parking is a little sparse, but overall a great community.
By: Daniel Wunder     Verified Resident
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Posted On: 10/29/2016

Decent place

Far too much noise from dogs. People put there dogs on their patios and leave them all day.
By: Trevor Grosos     Verified Resident
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Posted On: 8/7/2016

cool and friendly place to live

I enjoy it here. It's peaceful and the neighbors and maintenance are friendly. Parking has been an issue for me since I work nights and get home around 11 30 pm, but the staff is working to fix all that. I LOVE the staff in the complex- they work hard for us, and we love them oh so much for it
By: Samantha Miller     Verified Resident
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Posted On: 5/19/2017

Beautiful surroundings

So grateful that earlier this week when I was downtown Asheville and the thought crossed my mind, did you remember to turn off the pot of food cooking on the stove top that I could call the front office thank you, Linda and ask if someone could go to my apartment and double-check for me. Freddie kindly came to the apartment and made sure for me. Whew Although, it was indeed turned off, it was a peace of mind for me. I can't say enough about the maintenance team at Ansley. Freddie and Neftali are always willing to help and very expeditiously. Thank you so much
By: Deborah Housworth     Verified Resident
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Posted On: 12/1/2017

Beautiful and Peaceful

It is a very nice community with wonderful staff members and great accommodations.
By: Jovan Lawless     Verified Resident
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Posted On: 11/28/2017

As a resident in Asheville I highly recommend Ansley

As a resident in Asheville I highly recommend Ansley. It is a gated community with very upscale living. I ve been here 7 months now. This is one of the better apartments I ve seen/lived at in a long shot.
By: Pepper Palace Asheville     Verified Resident
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Posted On: 9/22/2016

Ansley s a great place to live

Ansley s a great place to live. We lived in one of the cottages for a year. Very convenient! The staff was great and the pool was wonderful. The parking is overcrowded. For the price, we would have expected granite countertops and a better stove but it s a good value. We recommend Ansley.
By: Freda Wells Cooper     Verified Resident
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Posted On: 7/28/2016

Absolutely love Ansley at Robert's Lake

I was a North Carolina transplant from Kentucky and didn't even know where to begin when looking for a place to live. The staff at Ansley has been amazing at making my transition an easy one. The grounds of the apartment complex are beautiful and the people residents and employees are so so friendly. The only problem has been parking, but I know they are making efforts to remedy it. I would highly recommend Ansley to someone who is new to the area and or state. You are close to everything you would need and yet it still has a quiet, removed feel to it.
By: Hannah Clayton     Verified Resident
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Posted On: 6/28/2017

If management says one more time that parking has improved

If management says one more time that parking has improved, I am going to scream. REALLY??? Then why am I still parking way down the street from my apartment every single night??? Do NOT tell us things are much better when we clearly see everyday that the situation has not improved. Clearly, management does not live in the buildings where parking is a problem. Or they wouldn t be saying this over and over again. Your first parking pass idea was a failure, so what did you do? You rolled out a second parking pass program just like the first one, and expected different results. Admit it: the complex was poorly designed with woefully inadequate parking space. The only way to fix this is to either limit residents to one spot each (which I doubt anyone is going to advocate), or to build more spots. If neither of these is feasible, then there s no fixing this mess. But regardless, do NOT tell us that the situation is better when it is NOT.
By: Sarah Lockett     Verified Resident
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Posted On: 3/2/2017

I like living at Ansley at Roberts Lake

"My apartment is very nice with high ceilings. I do wish we had access to the clubhouse, computers and coffee area after hours. I don't understand why the office area can't be locked and we can't come and enjoy a cup of coffee and sit to read a book or just relax and watch the tv in the evening. Also I would like to see anothe grill set up. One gas grill just isn't enough in the summer. The pool area is lovely It would also be nice if the outside fireplace was set up on a key card with a timer rather than having to sign out a remote for 24 hours to use it. All of these things that I have mentioned are available at The Aventine apartments up the street from us. That being said, I am very happy with all of the improvements on the grounds I believe these will make Ansley a much more beautiful place to live It will be lovely to see green grass this summer Thank you"
By: Jacqueline Roberts     Verified Resident
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Posted On: 9/22/2016

I have to say that when we first came in for the tour

I have to say that when we first came in for the tour, we were impressed and decided to move to the area partly because of this housing option. It s lost some luster due to the low quality material used in the apartment, but we do like the pool area. As a father, one of my major concerns is the waiting area for the school buses in the morning - or lack thereof. We have a choice of standing in wet, soggy grass with the sprinklers soaking us on some days, standing in the driveway during rush hour (!!), or standing next to the highway that is Clayton Rd with a 45 mph speed limit. With so many kids, it seems just a matter of time before an accident happens. I hope that Ansley addresses this soon because it s just going to get worse as winter nears!
By: Justin Haines     Verified Resident
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Posted On: 8/1/2017

Great

It's a pretty peaceful community. I do not seem to have any problems other than parking late at night.
By: Alyssa Tinnin     Verified Resident
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Posted On: 10/28/2017

Apartments are amazing

Apartments are amazing. Only wish they were more friendly to visitors. Visiting my mother was a huge pain and they threatened to tow my car several times even though I had a parking pass that was valid.
By: Collin Herber     Verified Resident
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Posted On: 1/5/2017

Enjoyable place to live

I enjoy living at Ansley at Roberts Lake. I came from another apartment complex that I did not enjoy and so it's refreshing enjoying where I stay. The only downside is the noise. I have had a horrible time getting the noise to lessen in the middle of the night from the people above me. I understand you will here things living in an apartment building but there's not excuse for the noise being unbearable in the middle of the night. Not much help from the leasing office after one email other then to call the sheriffs office. Otherwise, enjoyable place to live but for the price there is definitely better.
By: Lindsey Thorpe     Verified Resident
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Posted On: 8/2/2016

Expensive for what you get

If cost is a factor, may want to search other locations. Otherwise a decent place to live.
By: Steven Rocha     Verified Resident
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Overall Rating

4.5 out of 5 stars
Ansley at Roberts Lake
100 Roberts Lake Circle 
Arden, NC 28704
(828) 650-2000
 

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