Ratings & Reviews

Overall Rating

4.00(32 reviews)96.9% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

Peaceful Transition from Private Home to Apartment Living at Ansleysubmitted by Anita L. - |Recommended: YesI recently moved from a private home rental to Ansley at Roberts Lake in Arden, NC. I was concerned about not having privacy, noise pollution, maintenance, etc., but have been delightfully surprised that I have not experienced any issues with the transition. It is beautiful here It is well maintained and the other Residents are respectful of others so it is quiet and friendly. If you have to pay rent, why not get the best for the price
Anssubmitted by Skyler W. - |Recommended: YesI love my one bedroom apartment The layout is perfect and the appliances are great I LOVE how big the porches are. you can really make them your own, although they were sloppily put in. There are nails in the cracks, that could fall on you neighbor below you, and the wood doesn't seem to be stained. I feel like you could very easily get a splinter, same way with the breeze ways. The parking is also terrible if you live in one of the apartment buildings towards the front, I knew this though when I moved in from reviews on google that parking may be a pain but I don't mind a walk... unless I have a million groceries. Overall these apartments are in a great location and really well designed and kept.
response from property -Thank you for choosing to make Ansley your home and for the great recommendation!
Greatsubmitted by Alyssa T. - |Recommended: YesIt's a pretty peaceful community. I do not seem to have any problems other than parking late at night.
response from property -Thank you for taking time to share your experience at Ansley. We're glad to hear that it's been peaceful for you. Your comments and suggestions are always appreciated. If you have requests, please feel free to email me directly at manager@ansleyatrobertslake.com.
Excellent apartments that are very well managedsubmitted by Edward C. - |Recommended: YesWe enjoy living at Ansley
response from property -We're so happy you decided to make Ansley at Roberts Lake your home. Thank you for taking time to post a review to let others know you are enjoying it here. We welcome your feedback and look forward to your residency for many years.
It is a very nice place to be the Staff is greatsubmitted by Keith B. - |Recommended: YesIt is a new place great amenities I have a great view from my deck. Spacious
response from property -Thanks for the great review Keith! We're so happy to have you as a resident here and are glad you're enjoying that view. We hope to see you at some of our upcoming events. Let us know if you need anything.
The BEST maintenance staff ever submitted by Kathy J. - |Recommended: YesFreddie and his staff go over and above to fulfill our needs. After being here almost 2 years, due to ware and tare, they recently replaced caulking around windows and painted window sills. They are always great with our dogs and ask if there is anything else they can help with. Always wave and smile when you see them on the property. They are one of the big reasons we are one of the longest existing tenants here.
response from property -Thank you for taking time to post a review and share your experience at Ansley. We are a very dog friendly community and enjoy seeing our four legged residents. It's always great to hear how great the team members are with our residents and we appreciate you letting others know about your experience at Ansley.
Beautiful surroundingssubmitted by Deborah H. - |Recommended: YesSo grateful that earlier this week when I was downtown Asheville and the thought crossed my mind, did you remember to turn off the pot of food cooking on the stove top that I could call the front office thank you, Linda and ask if someone could go to my apartment and double-check for me. Freddie kindly came to the apartment and made sure for me. Whew Although, it was indeed turned off, it was a peace of mind for me. I can't say enough about the maintenance team at Ansley. Freddie and Neftali are always willing to help and very expeditiously. Thank you so much
response from property -Deborah we are so happy we could put your mind at ease. Thanks for being a great resident and sharing your experience with others. Our entire team is so proud of the community and we love our residents. Taking care of you and our other residents is the best part of our job. Let us know if we can do anything else for you!
Great property, beautiful apartment and excellent staffsubmitted by Keila I. - |Recommended: YesIt is a exellent place to live comfortable, clean and accesible. The Staff does an exellent job.
response from property -Thank you for your recommendation! We agree that it's a wonderful place to live and in a great location. We're glad you appreciate the cleanliness and the efforts of the team to keep you happy and comfortable. Please let us know if we can provide any service to you. Comment and suggestions are always welcome.
Enjoy living heresubmitted by Kelsey S. - |Recommended: YesI have enjoyed living here the past couple months, I only hear my neighbors above me occasionally and maintenance is fast to help with our needs. With visitor parking I can park right in front of my building most of the time.
response from property -Thank you for your recommendation Kelsey! We're glad to hear that you are receiving good service from our maintenance team. They truly care about our community's residents and want to make sure you are comfortable and satisfied. We are glad you have chosen Ansley at Roberts Lake Apartments as your home and hope you will be here for many years. Please don't hesitate to let us know if we can do anything for you. We welcome comments and suggestions (and really love getting compliments, too).
Great, quiet grounds, Helpful staff, shopping Rt.26 close.submitted by Judy R. - |Recommended: YesIt is a the best choice from the 7 other apartments we looked at. Only 3 miles to the airport, Arboretum, entrance to the Blue Ridge Parkway. Near the highway, but far enough not to hear traffic. There were some problems with the grounds, and parking, but they worked on that to improve both. We are planning on staying here as long as we can. Lots of extras for active people like free use of mountain bikes, camping equipment, kayaks. The fitness room and pool, extra TVs and computers are available along with a nice room to reserve for special event you may have.
response from property -Thank you for taking time to post a review for Ansley at Roberts Lake. It's great to hear that you are enjoying the convenient location. We're glad to know that you have seen an improvement in the parking and have noticed the improvements to the landscaping and grounds. There are more improvements to come and we hope you'll be able to fully enjoy all of the wonderful things we have planned at Ansley. We're glad to hear that you plan to be a long term resident. We enjoy having you here. If we can provide any service to you, just stop into the office and we'll get you taken care of immediately. Your comments and suggestions are always welcome.
Great property, excellent staff, and beautiful apartment submitted by Glenda C. - |Recommended: YesExcellent choice in a place to live Great amenities and excellent staff. Grounds are well-kept and maintenance is very responsive to any request. Location could not be better - quiet area but still close to the interstate and Biltmore Park. Apartments are well-kept with great floor plans and modern conveniences. I would love to give a rating of all 5s but as others have noted, the parking is an issue. I am only there on weekends but if I don't arrive before 5 00 p.m. on Friday, I never get a parking place in front of my building. I know this is being addressed so hopefully it will improve. It would be great if at least one parking place could be assigned to each apartment to ensure a space was available. Other than the parking issue, could not find a better place
response from property -Glenda, thank you for the nice comments regarding Ansley at Roberts Lake. We agree that the grounds are beautiful and well kept and the location is convenient and quiet. Our maintenance team loves taking care of our residents and will continue to be responsive to your needs. The parking program seems to be working well and we appreciate your patience as the program has been implemented. Even though you're only here on weekends, stop by the office for a cup of coffee and let us know if we can provide any further service for you. We're happy you're here! If you ever have comments or suggestions, feel free to contact us at 828.650.2000 or email me directly at manager@ansleyatrobertslake.com.
Enjoyable place to live. submitted by Lindsey T. - |Recommended: YesI enjoy living at Ansley at Roberts Lake. I came from another apartment complex that I did not enjoy and so it's refreshing enjoying where I stay. The only downside is the noise. I have had a horrible time getting the noise to lessen in the middle of the night from the people above me. I understand you will here things living in an apartment building but there's not excuse for the noise being unbearable in the middle of the night. Not much help from the leasing office after one email other then to call the sheriffs office. Otherwise, enjoyable place to live but for the price there is definitely better.
response from property -Thank you so much for taking the time to review our community! We're so happy to hear that you are overall enjoying your new home here and that it's refreshing coming from your previous community. We are very sorry to hear about the noise issues you've experienced. As you already recognized, living noise from so many nearby neighbors can be a challenging adjustment when it comes to apartment living. But excessive noise disturbances are certainly something we want addressed. We have reached out to your neighbors in regards to the noise, but we do always recommend contacting the local police for noise disturbances, as noise can be so subjective person to person, and they have the authority to determine when there is an actual noise violation occurring. And then we can address the situation to a greater extent. We absolutely want you to continue to enjoy your stay here, so please feel free to reach out to me directly at manager@ansleyatrobertslake.com and we can meet to discuss how we can further improve things for you to. Thank you so much again for your time!
Overall greatsubmitted by Aaron S. - |Recommended: YesWhile during peak hours parking can be a hassle but the actual apartments are great. The layouts are good and the balconies are nice and spacious I love living here so far. Only downside to the actual living space is the walls are a little thin and you can hear your neighbors talking in certain rooms like the bedroom.
response from property -Thanks so much for taking the time to review our community! We're thrilled to hear that you're loving your spacious apartment! Unfortunately living noise from so many close neighbors is one of those things that can be a challenging adjustment with apartment living, but if there is ever an excessive noise disturbance, please don't hesitate to contact our office and we can assist you. And never hesitate to reach out to us if you need anything at all. Thanks again!
The parking suckssubmitted by Teri J. - |Recommended: NoI have night classes Mon and Thurseday nights from 6pm to 10 pm and I have to walk from the front gate fence to my apartment in the rain and cold. In my opinion there were not enough parking spaces built for each building. On days when I go out I have to rush home before 4 pm just to get a parking space in front or at least close to my building, 104 and sometimes not even then. When I first moved in, as you recall I was stalked with a note posted on my car wanting to hook up with me thru craigslist, stating he had been wathing me . I had difficulty from loud music in the apartment below me many times until the police finally came out and went downstairs to speak with the young renters. As a single woman I do not feel safe walking at night from the front gate, where I have to park, to my apartment with all that has happended to me since I arrived. For short term leases it may be suitable, but for me it has not been a comfortable or safe feeling living here. I really do not like giving such a negative review, but I am telling the truth. I really like the staff, especially Simon since we have friends in common. If I could voice an opinion about improvements, it woud be to re-design the parking. I have lived in many apartment buildings, but none with as many probblems as I have faced here. Sorry guys. Teri Juniper
response from property -Thank you for taking the time to leave your feedback on the community. We're very sorry to hear of your dissatisfaction and would love the opportunity to learn how we can make things for enjoyable for you. We are aware that the parking lot's design can be challenging in some areas of the community, which is why we do have a thorough parking program now in place where in which residents get first priority directly in front of the buildings. The entire parking lot is monitored regularly and we have seen many improvements, but we fully understand that parking is still limited in front of some buildings. We're glad to hear you've had positive experiences with the staff, and we would love the opportunity to speak with you further and see if we can improve your stay here in any way possible. Please don't hesitate to contact me directly at manager@ansleyatrobertslake.com and we can set a time at your convenience. Thanks again for your time.
Pretty Decent, minus the parkingsubmitted by Tate D. - |Recommended: YesOverall I enjoy living here. Much quieter than other apartment complexes around, staff is very professional and courteous. Maintenance is top notch and always respond quickly. The only downside is the amount of parking. Simply put, we need to build more parking spaces or assign parking spots.
response from property -Thank you so much for your review! We love hearing that you enjoy living here and you've had positive experiences with the staff and with maintenance requests. We are aware that parking can be challenging in some areas of the community, which is why we have our parking monitoring program in place. The program certainly improves things, but we fully understand that it doesn't eradicate the issue 100%. I would be more than happy to meet with you and discuss how we might further improve the parking for you, and all of our residents. Feel free to email me any time at manager@ansleyatrobertslake.com and we can set a time at your convenience. Again, thank you so much for your time, and never hesitate to let us know if you need anything at all.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Ansley at Roberts Lake, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Ansley at Roberts Lake, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose